Dodgy tray table bags a grand
Flew down under at christmas to check out what Perth is like (been looking to move for a while). On the flight out the tray table was either constantly down or falling down.

Despite the best attempts of using multiple inflight magazines to act as a temporary prop it did stay up, until a gnats breath of turbulence caused it to fall again.

"make sure your tray tables are stowed in their upright position" easier said than done!

As well as this, being a relatively lanky streak at 6'2", using the extendible headrest is useful to catch a bit of sleep, So in preparation i slid the headrest up only for it not to stop where it should have, and come clean off the runners, and nearly into the lap of the passenger behind.

So as soon as we land and get in range of a web connection we fire off details of the above.

No response for a month, so we chase up.

No response for 2 months, so we chase up again.

Repeat until about a month ago when we get a basic letter back stating that they are investigating. Send back email thanking them and when they would be able to comment further.

Nothing again until last week when at 11pm we receive a call from the director of customer relations apologising and authorising a voucher for $1000 AUD.

$1000/Half a dozen emails = not a bad return for a bit of finger tapping.

I can only guess that not being able to stop the table was some sort of CAA issue and would interfere with the brace position or some such rule, mind you if the plane was going down then a dodgy tray table would be the least of my worries.

This is the most recent, others so far this year have been, staple in my cookie netted 20 notes of vouchers, piece of brillo pad in my lamb shank, was rewarded with my meal being free (the most expensive of the evening) plus 2 rounds of drinks (5 people in the group), and contacting the board members of BT to complain their company had ballsed up a phone number move for a restaurant client of mine leaving them with no working line on Mothers Day after explicitly stating no work to be carried out before that weekend, 2 hours later and numerous calls to and from executive office issue all resolved, and free pizzas from the restaurant in question.

None of the above involved and colourful language but when another client of mine started receiving the "Your computer has got a virus, i am from Microsoft...." cold calls I had a store of choice words stored up and took great joy and delight in using them to their fullest effect in telling the operative on the other end of the line exactly what he can do with his error reports. It made me smile thinking that this guys headset must have been smoldering with vitriolic rage after that tirade!
( Radebe, Sat 4 Sep 2010, 18:06, Reply)