Compensation culture
Computers always seem to bring out the worst in people,and now more people want "compensation" for anything that goes wrong!

A few years back a lady came brought back a computer we had sold her about 6 months before with a fault.
We soon found the hard drive had failed, so under our guarantee we replaced the hard drive, re-installed Windows and her programs and when she came to collected it we explained that unfortunately the original drive was too badly damaged for us to recover any data from it and the following conversation ensured.

CUSTOMER: “So all my holiday photos from last month are gone then?”

ME: “Yes, I’m afraid so. Have you backed them up onto a CD or anywhere else?”

CUSTOMER: “No, I was going to, but hadn’t got round to it” (So she knew about backing up, but hadn’t done it!)

ME: “Well they might still be on the card in your camera”

CUSTOMER: “No, I’ve deleted them from the card”

ME: “We might still be able to recover them if you haven’t taken too many more photos”

CUSTOMER: “I’ve filled the card with new photos”

ME: “I’m afraid they are gone forever then”

CUSTOMER: “It’s your fault the hard drive failed, so it’s your fault the photos are lost! I demand compensation! You have to pay for me go to back to Thailand and take all those photos again!”

She spent another 20 minutes telling us that “she knew her rights” and she was going to:
A. Never come in our shop again (Is that a promise?).
B. Tell everybody how bad our service was.
C. Report us (not sure to who).
D. Sue us for her £1,500 holiday (still waiting)
(jethou1, Sat 6 Sep 2008, 13:47, 4 replies)

Somebody needs to introduce a law
to the effect that if you're stupid enough to entrust your digital data to a third party (of complete strangers) without making any attempt to create a backup copy, then you are not liable to receive compensation because you are a twat.
(LongJohnBaldry, Sat 6 Sep 2008, 14:00, closed)

I would like to make it legal for everyone in customer service
to keep a large wet haddock behind the counter for the express purpose of slapping anyone who is being a bell-end.
( Bob Todd whee, Sat 6 Sep 2008, 14:01, closed)

^
if only



we need this click a reply button now
(bamboozled Can hear you getting fatter, Sat 6 Sep 2008, 15:27, closed)

If she lived in an ideal consumer world
in the future where there was a ridiculous compensation culture even compared to now. Which would mean she gets her 1500 quid holiday in Thailand again. Can you imagine trying to pose for the same pictures or even similar pictures? That ping pong won't fly the same way again will it?
(muzzvsworld, Mon 8 Sep 2008, 1:02, closed)