Free holidays!
This lady buy some ink cartridges from our shop, they have a sell by date that’s about a month in the future, so we think nothing of it, until in about 2 months later on a Monday she comes back very upset, complaining they were faulty.

It turns out that these particular cartridges have a chip in them and the printer will not work if they have reached the sell by date!
Maybe they should have called it a “use by date”
It’s the first time we’ve ever heard of this happening, so we apologise and offer to replace them with new ones.

“That’s not good enough!” She shouts, almost crying with rage. “I just put them in yesterday (Sunday) when my old one ran out to print out letter to go with my tax return.” “Because I’d left it to the last minute to get the return back to the tax office, I now have to do it today and so I’ve had to cancel my skiing holiday!”
“You owe me the money for a skiing holiday!”

By now tears of rage/distress are welling up in her eyes and I managed to refrain from asking why she didn’t just use a pen and write the letter!

She spent another 20 minutes demanding the best part of £2,000 for her holiday!
You can guess she didn’t get it!
(jethou1, Sun 7 Sep 2008, 20:19, 1 reply)

One of our admin guys here (a good bloke, actually)
has a poster in his office proclaiming:

"Lack of planning on your part does not constitute an emergency on my part".

I think that applies here! Surely you build in a little leeway for things going wrong.
( K2k6 has a proper job these days, Mon 8 Sep 2008, 8:55, closed)