Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
(
chthonic, Thu 4 Sep 2008, 16:42)
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Our little outfit will occasionally wrap things up nice for customers - IF:
- The customer realises that it's not actually an official service we must always provide, just something extra we sometimes do, to go the extra mile.
- We have the time, staff, and material. Asking when we're 40% understaffed, and it's the lunch rush, will probably not succeed.
- You are at least 'civil', 'polite' is even better.
- It's actually a wrappable item.
(, Wed 10 Sep 2008, 15:50, Reply)
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