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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Yes. We used to get a message telling us to ring for authorisation, the person on the end of the line would usually tell us that the card was reported stolen and ask us to cut the card up. If we had confiscated it people would've refused to leave without their card and stood around arguing for ages.
(, Thu 23 Feb 2012, 22:57, Reply)

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