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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Fast food and cinemas
I have had the lovely joy of working at both major burger chains. Amoungst the pleasures I had:

* The customers who wanted to skip the queue because all they wanted was a drink.

* The customers who ordered something that was made fresh (as we didn't sell enough to keep them made) then got annoyed at the delay despite us telling them there would be a wait for that item when they ordered it.

* The customers who got annoyed because they ordered something we didn't have made at that exact moment and didn't ike the wait as they only bought it to have change for the bus (the opposite of them were the ones who would ask what we had ready and buy one of them).

Then there was the drunk customer who walked in and started eating something he bought somewhere else. Just as two officers of the law walked in. They asked me if I wanted them to escort the gentleman outside and I said yes. They took him out, searched him and then took him to the police HQ.

Then I worked at a cinema where the joys included:

* The gentleman who thought I was joking when I informed him that I couldn't let his 5 year old son in to see the 15 certificate Bond film.

* The lady who was apparently very surprised that we couldn't let her 18 month old child into the screening of Alien: Resurrection.

* The man who accused us of ruining his childs entire birthday weekend because while his son was now old enough to see the 12 certificate film (no 12A at the time) he had chosen as a birthday treat, his younger sister wasn't.

* Not to mention all the kids who were mysteriously trying to see a film that they would be old enough to see the next day (the law dictates that it's the age on the certificate on the day).

* The gentleman who decided to avoid the huge cue at the ticket desk by queueing at concessions to get his tickets. After he'd waited ages, I took no small amount of delight informing him that he had to wait in the queue for the ticket desk. Which had since grown.

* The customers who insisted that I could serve them an undercooked hot dog as they'd waited till the last minute to get food/tried to get one before, went away, came back too late to get any of the ones that were cooking then. I felt like asking them to sign something stating that they would not report the cinema/me for serving them undercooked food in the case they got food poisoning.

And if you think this lot was bad, I later worked tech support...
(, Sat 6 Sep 2008, 15:31, 4 replies)
At the last film I went to see
there were several small children who couldn't've been much older than the 18 month-old in your story. They squeaked and fussed all the way through the film. It shouldn't be allowed to bring an entity not capable of behaving itself to a cinema. Get a fecking babysitter.

C.f. www.b3ta.com/questions/toptips/post218433
(, Sat 6 Sep 2008, 15:36, closed)
Why does your spelling of queue keep changing?
=p
(, Sun 7 Sep 2008, 2:16, closed)
qotw - customers
If you worked in a burger joint, cinema and then tech support you almost have the clean sweep (apart from bar work)
(, Mon 8 Sep 2008, 1:09, closed)
Well...
I have worked in 2 burger places. Does that make up for the lack of bar staff work?
(, Mon 8 Sep 2008, 1:36, closed)

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