Customers from HellThe customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
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chthonic, Thu 4 Sep 2008, 16:42)
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The policy...... seems a little unreasonable. Why not give refunds? Look at it from the old lady's point of view. Her son has given her something which, unknown to him, really isn't any use to her. It's two days old and completely unused. Why shouldn't the shop give a refund? Any sensible retailer would.
If there is one thing which really pisses me off it's people and organisation which hide behind "policy". In the sentence "We can't give refunds because it's against our policy" every word after "because" is redundant.
(, Tue 9 Sep 2008, 10:17, Reply)
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