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The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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sadly though, the vast majority of former agents who get promoted immediately activate their dormant cunt gland and join in the being generally useless in my experience. Some exceptions, of course.
( , Tue 9 Sep 2008, 14:19, Reply)
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