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The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.
Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)
( , Thu 4 Sep 2008, 16:42)
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...but I worked in a call centre for a very long time - not once did I have a phone call like it.
Nearly everyone was nice and polite. There were a few that were just deadpan, but none that were rude or arrogent.
( , Tue 9 Sep 2008, 14:34, Reply)
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