Aaaargh BT!
We had the same problem when we moved in last year. Every time they arranged an engineer to come and physically install the line, he/she never showed. Two weeks of failed appointments, days off work and £30 of phone calls. Not happy. Then they sent us the bill for the installation (£125!!!) and three months of line rental, before our line had even been installed.

In the end, an engineer came when we didn't have an appointment, and I was with my family about 200 miles away. Luckily he had a brain and managed to sort it - the problem the whole time was that the line was connected to a different (uninhabited) house at the exchange in the street.

Oh, while this was all going on they'd suspended my bill till it was sorted, but then cut us off because I didn't pay it. Even though I had paid it about 2 months before they cut us off.

Then they changed our number without telling us.

So yea, 3 phone numbers, £50 of calls, being disconnected and probably only talking to 1 competent person, all within a month.

I really, really hate BT.
( El Lazarus is calm now, Ish,, Wed 10 Sep 2008, 20:56, Reply)