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This is a question IT Support

Our IT support guy has been in the job since 1979, and never misses an opportunity to pick up a mouse and say "Hello computer" into it, Star Trek-style. Tell us your tales from the IT support cupboard, either from within or without.

(, Thu 24 Sep 2009, 12:45)
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Floppy disk drive
I used to work 1st line support when I was 17, for some cash while I was saving for university (to study Computer Science incidentally). This was for a large British Telecoms provider.

Two specific days come to mind.

My third day at the office, I got a call:

Muppet: "Hi, I have on of those disks to put in, and its stuck"
Me: "What sort of disk"
Muppet: "A floppy one, I have taken it out of the case and its stuck in the front of my pc"

I went through the usual stuff, pressing the eject button etc, to no avail. I ended up having to visit his workstation.

Suffice to say, he has taken the actual disk from within the floppy, and was trying to slide it in. To make matters worse, his PC didn't have a floppy drive, and he was in fact sliding the disk in between two empty drive bays.

Moron.

My second favourite was when a guy decided to put a new cover on his PC as his old one was dented. This would have been fine except for him not realizing that the power buttons didn't line up.

I would love to know how long he was sat there pressing the button before he gave up and called me.
(, Thu 24 Sep 2009, 22:22, Reply)

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